Enhancing your data, technology, & vision.
The mission of the Mental Health & Recovery Board of Lucas County is to cultivate a high-quality network of resources that inspires personal recovery and promotes mental wellness for Lucas County residents.
The Opportunity
The MHRSB of Lucas County desired to modernize their technology infrastructure to allow them to better identify and respond to ever-changing operational and service needs within its community through data-driven decision-making processes.
OUR APPROACH
User Interviews
Data Analysis
Workshops with Lucas MHRSB Staff Members
Process Analysis
OUR FINDINGS
Taking into account all the different pieces of this project, it was important for us to understand their current state pain points, processes, and document collection so we could ensure all solutions could work in harmony. As we discussed and visualized these workflows, the following opportunities were identified:
Remove siloes across technologies and systems
Reduce manual workflows
Standardize data collection and management
Provide visibility with what is next
Deliverables
The strategic consulting discovery was the first step in Lucas County’s Infrastructure Transformation Project (ITP). It allowed us to see a clear path forward in a multi-phased approach, creating recommendations for software, technology, data structure, and process.
Data Governance & Management
Process & Functionality Re-engineering
Data Analysis & Strategy
Technology Vendor Identification
Software Technology Implementation
“Our partnership with Ascend will transform the way we do business. Our work will allow us to be more productive and efficient with our finite resources.”
Scott Sylak, Executive Director
Mental Heath & Recovery Services Board of Lucas County