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Enhancing your data, technology, & vision.

The mission of the Mental Health & Recovery Board of Lucas County is to cultivate a high-quality network of resources that inspires personal recovery and promotes mental wellness for Lucas County residents.

The Opportunity

The MHRSB of Lucas County desired to modernize their technology infrastructure to allow them to better identify and respond to ever-changing operational and service needs within its community through data-driven decision-making processes.


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User Interviews

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Data Analysis

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Workshops with Lucas MHRSB Staff Members

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Process Analysis


Taking into account all the different pieces of this project, it was important for us to understand their current state pain points, processes, and document collection so we could ensure all solutions could work in harmony. As we discussed and visualized these workflows, the following opportunities were identified:

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Remove siloes across technologies and systems

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Reduce manual workflows

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Standardize data collection and management

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Provide visibility with what is next


The strategic consulting discovery was the first step in Lucas County’s Infrastructure Transformation Project (ITP). It allowed us to see a clear path forward in a multi-phased approach, creating recommendations for software, technology, data structure, and process.

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Data Governance & Management

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Process & Functionality Re-engineering

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Data Analysis & Strategy

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Technology Vendor Identification

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Software Technology Implementation

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“Our partnership with Ascend will transform the way we do business. Our work will allow us to be more productive and efficient with our finite resources.”
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Scott Sylak, Executive Director

Mental Heath & Recovery Services Board of Lucas County