Guiding our community to recovery with GetHelpNow
With the rise of the opioid epidemic, efforts to help patients recover have resulted in a drastic increase in addiction treatment providers. Finding help can be a challenge. To simplify the process we partnered with the Montgomery County Alcohol Drug Addiction and Mental Health Services (ADAMHS) to build a mobile application that helps connect patients with the right treatment and support facilities.
What we did
Over the past several years, Ohio consistently ranks at or near the top of the nation for drug overdose-related deaths. Our hometown of Dayton, OH, has been hit especially hard by the opioid crisis.
While our region has an abundant amount of treatment providers for addiction and mental health, finding the right one was a complicated task. Before this project, those seeking help relied on general web searches or were given a printed directory of providers by first responders that were hard to understand and routinely out of date.
“GetHelpNow will help eliminate much of the guess work for law enforcement, EMS crews & others who are at the scene of an emergency.”Helen Jones-KelleyExecutive DirectorMontgomery County Alcohol Drug Addiction & Mental Health Services
A human-centered discovery
We began by immersing ourselves into the problem by performing an audit of each provider’s website, assessing auxiliary online tools for locating treatment and reviewing digital applications for mental health and addiction support.
Additionally, we spent time interviewing members of the community, including local law enforcement, EMTs, recovering addicts, and staff from treatment facilities.
Models for design
Starting with a prototype, we consolidated the services into familiar terms to help create a simple and easy way to navigate the app. By providing a reference guide, individuals were able to determine what service was appropriate to their needs.
Built for the community
Throughout the prototype phase, we collected feedback from the community, consolidated the ideas into common themes, and adjusted the final design to accommodate the changes.
The app has been a successful addition to the Dayton region, empowering both residents and community support groups to stay up to date with the offerings of Montgomery County.
Expanding our reach
Services are continually expanded upon to include relief from tragedies, natural disasters, pandemics, and more. Expansion of the GetHelpNow suite will soon include a student feature, aimed at helping K-12 aged children navigate cyber interactions, anxiety, depression, and eating disorders.
GetHelpNow is now available for web and mobile platforms. Training videos can be accessed on gethelpnowmc.com.